Legal and contracts

Where to find the ISA Platform legal terms, compliance posture, and data processing agreement.

Where to find legal terms

This documentation site contains integration-only material. All legal terms — including:

  • Master Services Agreement / Terms of Service
  • Service Level Agreement (SLA) and outage credits
  • Pricing, billing, and usage tiers
  • Data Processing Agreement and subprocessor list
  • Compliance posture (GLBA, NAIC #668, CCPA, WA MHMDA)
  • Responsible disclosure / vulnerability reporting agreement

— are part of your contract with Software Automation Holdings, LLC.

To request a copy or ask a legal/compliance question, email [email protected]. For security-disclosure-related contact, see our security.txt.